Delivery & Shipping Information

At BEXLUMIRA™, operated by Parisian Pet, LLC, we want the experience after checkout to feel just as clear and dependable as the shopping process itself.

This page explains how orders are prepared, shipped, tracked, and delivered, including estimated transit times, international customs information, and what to do if a shipment arrives damaged or does not reach you as expected.

How We Fulfill Your Order

Our pet apparel and lifestyle collections may be dispatched from selected fulfillment facilities depending on product availability and the destination of your order.

Using a flexible fulfillment network helps us:

  • Keep a wider range of styles available

  • Reduce unnecessary warehousing and handling

  • Maintain more accessible pricing

  • Avoid excessive packaging where possible

  • Route orders through suitable regional fulfillment channels

Because fulfillment locations may vary, products from the same order may occasionally follow different shipping routes.

Order Preparation

Before shipment, each order goes through processing and preparation.

Standard Processing

Please allow approximately 2–5 business days for:

  • Order verification

  • Item preparation

  • Basic quality checks

  • Packaging and shipment handoff

Peak Shopping Periods

During holidays, major promotions, or periods of unusually high order volume, processing may take up to 6 business days.

Business days generally exclude weekends and major public holidays.

Shipping Charge

A standard shipping fee of:

$6.99 per order

may apply regardless of destination, unless another shipping promotion or rate is shown during checkout.

The shipping cost displayed at checkout will be the applicable amount for your purchase.

Estimated Transit Times

Once your order has been dispatched, delivery time depends on the destination, carrier, and fulfillment location.

Typical estimated delivery windows are:

United States
Approximately 8–14 business days

Canada, United Kingdom & Australia
Approximately 10–16 business days

Other International Destinations
Approximately 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates.

Carrier congestion, weather, customs inspections, local holidays, and other circumstances outside our direct control may occasionally cause additional delays.

Tracking Your Shipment

When tracking information becomes available, a shipping confirmation will be sent to the email address associated with your order.

Please Keep in Mind

Tracking details may require approximately 1–3 business days after shipment before the carrier system begins displaying movement.

If a tracking page does not update immediately, this does not necessarily indicate that the package has stopped moving or has been lost.

Carrier scans may appear after the parcel has already entered transit.

International Orders & Import Charges

International customers should be aware that cross-border shipments may be subject to local customs procedures.

Where applicable, orders may be shipped on a Delivered Duty Unpaid (DDU) basis.

This generally means that:

  • Import duties may be charged by the destination country

  • Local taxes or customs fees may apply

  • Any applicable import charges are the responsibility of the recipient

  • Customs processing may affect delivery time

BEXLUMIRA™ and Parisian Pet, LLC do not control customs charges imposed by local authorities.

Because customs rules differ by country, customers may wish to check their local import requirements before ordering.

Need to Change or Cancel an Order?

We begin processing orders quickly, so modification opportunities are limited.

If you need to:

  • Correct your delivery address

  • Update shipping details

  • Request an order cancellation

please contact us within 12 hours of placing the order.

Customer Support:
service@bexlumi.com

We will make a reasonable effort to assist, but once an order has entered fulfillment or shipment preparation, changes or cancellations may no longer be possible.

Damaged Packages

Please inspect your shipment after delivery.

If an item arrives damaged, contact our customer support team within 72 hours of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the shipping package when relevant

Once the issue has been reviewed, we will provide the appropriate resolution, which may include a replacement where applicable.

Packages Confirmed Lost in Transit

If the shipping carrier officially confirms that a shipment has been lost during transit, please contact us so we can review the order.

For qualifying cases, we may arrange a replacement shipment at no additional product cost.

Please note that a temporarily inactive tracking page or delayed carrier scan alone does not necessarily mean that a package is lost.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

Please review your:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • Postal or ZIP code

  • Country

  • Contact information

before completing the purchase.

If a parcel cannot be delivered because incorrect or incomplete address information was submitted, additional shipping charges may apply if reshipment is requested.

Delivery Questions

If you have questions about processing, tracking, delayed shipments, or delivery-related concerns, please contact us.

BEXLUMIRA™
Operated by Parisian Pet, LLC
Customer Support: service@bexlumi.com

We work to make every order journey as clear, reliable, and straightforward as possible — from checkout to arrival.