Returns, Exchanges & Refunds
At BEXLUMIRA™, operated by Parisian Pet, LLC, we want every purchase to feel straightforward and reassuring. If something is not quite right with your order, the following policy explains how eligible returns, exchanges, and refunds are handled.
30-Day Return Period
Most eligible items may be returned within 30 days from the date of delivery.
To qualify for a return, merchandise should:
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Be unworn, unused, and in its original condition
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Include original tags, accessories, and packaging when applicable
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Be accompanied by valid proof of purchase, such as an order confirmation or receipt
Products showing signs of wear, washing, damage caused after delivery, or missing original components may not qualify for return.
Requesting a Return
Before sending anything back, please contact our customer care team:
Please include your order number and the item you would like to return.
Once your request has been reviewed and approved, we will provide the applicable return instructions, including where and how the item should be sent.
Please do not mail products back without prior authorization. Unauthorized returns may not be accepted or processed.
Wrong, Damaged or Defective Orders
We recommend checking your package shortly after delivery.
If you receive an item that is:
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Damaged during transit
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Defective upon arrival
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Different from the item you ordered
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Missing from your shipment
Please contact us as soon as possible at service@bexlumi.com.
Including your order number, a short explanation, and clear photos of the item or package may help us review the issue more efficiently.
When appropriate, we may offer a replacement, refund, or another suitable resolution.
Items That May Not Be Returned
Certain products may be excluded from standard returns for hygiene, customization, or promotional reasons.
Non-returnable items may include:
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Personalized or custom-made merchandise
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Gift cards
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Final-sale products
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Items specifically identified as non-returnable at the time of purchase
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Used, worn, washed, or altered pet apparel
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Products returned without their original packaging or tags when required
If you are uncertain about an item's eligibility, please contact us before sending it back.
Exchanges
For faster processing, exchanges are generally handled as two separate transactions.
If you need another size, color, or style:
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Request a return for the original eligible item
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Complete the approved return process
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Place a new order for your preferred replacement
This approach helps prevent delays and allows you to secure the desired item while it is still available.
European Union Orders
Customers located in the European Union may have additional statutory cancellation or withdrawal rights under applicable consumer law.
Where applicable, eligible EU customers may generally request cancellation or return within 14 days of receiving their order.
Returned merchandise should remain unused and in its original condition, with original packaging and proof of purchase where reasonably required.
These statutory rights may apply independently of our standard 30-day return policy and are not intended to limit any mandatory consumer protections available under applicable law.
Refund Processing
After an authorized return is delivered to us, it will be reviewed before a refund is issued.
Once approved:
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The refund will generally be sent back to the original payment method
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Please allow up to 10 business days for processing after refund approval
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Banks, credit card issuers, and payment providers may require additional time before the funds appear in your account
Original processing or delivery charges may be non-refundable where permitted and where otherwise disclosed during the purchase process.
If more than 15 business days have passed since we confirmed your refund approval and the funds have not appeared, please contact:
Return Shipping Instructions
A return must be approved before it is shipped.
Depending on the circumstances of the return, we will provide the appropriate shipping instructions and, where applicable, information regarding a return shipping label.
Please use only the return destination provided by our customer service team for your specific request.
Sending an item to an unapproved or incorrect address may delay or prevent processing.
Questions About a Return?
Our customer care team is available to help with eligibility, damaged items, refunds, or general return questions.
BEXLUMIRA™
Operated by Parisian Pet, LLC
Customer Support: service@bexlumi.com
We aim to keep the return process clear, practical, and fair so you can shop for your companion with confidence.